Refund policy
Love it in 30 days, or send it back
Live with your arrangement for 30 days from the day it arrives. If it isn't right for the room, email hello@fauxandfabulous.com with your order number and we'll arrange the return. Change of mind included. We pay the return postage.
How it works
- Email us within 30 days of delivery.
- We'll email you back a prepaid return label. Print it, tape it to the box, and drop it at any Australia Post outlet. You're not out of pocket.
- Send the piece back in the condition it arrived, with its original vessel and packaging.
- Once it's back with us in good order, we refund the product price to your original payment method.
We process the refund as soon as the return reaches us. Your bank may take a few days to show it.
Faulty or damaged on arrival
If a piece arrives faulty or damaged in transit, send a photo and your order number to hello@fauxandfabulous.com. We'll arrange a full refund or a free replacement, your choice, with return postage covered by us.
What we can't accept back
Pieces that have been altered, damaged after delivery, or sent back without their original vessel and packaging.
This policy sits alongside your rights under the Australian Consumer Law. Nothing here limits or replaces them.