FAQ

Every fair question we get asked, honestly answered.

The short version: yes they look real, no you don't water them, no the vase isn't separate, and a real person will reply within a business day if anything else comes up.

The realism question.

Do these really look real?

That's the whole point, and the short answer is yes — at arm's length they read as fresh, and up close the petals have weight and texture you don't expect. The petals are fabric rather than moulded plastic, the proportions are hand-arranged, the foliage is set so it leans naturally, and every glass vessel has faux water set at the meniscus. The water-in-glass detail is the trick most "fake flower" arrangements skip.

If you've been burned by silk flowers before, we get it. We wrote a full piece on why those usually look fake →

What are they made of?

Fabric petals on wire-cored stems, so you can bend and re-shape them. The King Protea is flocked for that velvety nap, and its gumnuts are hand-painted. The bowls and vases are real glass — we don't substitute acrylic. The faux water is a clear resin, set firm so it never sloshes.

Will the colour fade in sunlight?

Like most fresh-look florals, direct strong UV will slowly soften the colour over years. Keep the arrangement out of long direct afternoon sun and it'll hold its colour indefinitely. A bright room with diffused light? No issue. A north-facing window with full summer sun? Move it.

Can I use them outdoors?

Short stints on a covered patio for a dinner party — fine. Outdoors as a permanent thing — we don't recommend it. The petals and faux water aren't built for weather, and you'll see colour shift much faster.

What's in the box.

Is the vase included?

Always. Every arrangement on our store comes vased, faux-water set, and ready to place. The price on each piece is the finished arrangement — no separate vase, no flat-pack assembly, no scissors involved.

How are they packed?

Paper-wrapped and packed by hand into a sized box. No plastic clamshells, no styrofoam. The vessel is wrapped separately from the arrangement and protected against transit knocks.

Are they safe for kids and pets?

No pollen and no sap — so practically speaking, yes, much safer than fresh flowers around curious noses and small hands. That said, the stems have shaped wire and the bowls are real glass, so we'd still keep them out of reach of toddlers and rough-and-tumble dogs.

Care & longevity.

How long do they last?

With normal indoor placement and a gentle dust every few weeks — years. We won't put a specific number on it because that depends on your room, the light, and whether the cat decides to investigate. There is nothing in them to wilt, drop or brown, so what you're really managing is dust and sunlight.

How do I clean them?

A soft, dry brush — a clean makeup brush is ideal — every few weeks for the petals. A microfiber cloth on the vase. A hairdryer on cool-low setting if anything gets dusty in awkward spots. Full care guide here →

Do I need to top up the faux water?

No. The faux water is poured-and-set — it's permanent. Don't try to add real water on top; it won't combine cleanly and you'll cloud the glass.

Shipping & returns.

How fast do you ship?

Dispatched within one business day. Australia Post tracked, 2–5 days east-coast metro, 3–7 to Perth, 4–10 regional. Free over $149, flat $19.99 under.

What if mine arrives damaged?

Photo + email within 14 days and we replace or refund, cost covered — no fuss, no quibbling. We pack carefully but Australia Post handles plenty of boxes and sometimes a stem snaps in transit. We'll sort it.

Can I return it if I change my mind?

Yes — you have 30 days from the day it arrives. Change of mind is included, you don't need a fault and you don't need a reason. Email us within those 30 days and we'll send you a prepaid return label and pay the postage.

All we ask is that it comes back unused, undamaged and in its original box, so keep the box for the 30 days. Please don't style one, dust it, post it on Instagram and then quietly send it back — we know. This sits on top of your rights under Australian Consumer Law.

Do you ship internationally?

Not at launch. We're focused on Australian orders for the first capsule. If there's enough international interest we'll revisit.

Sourcing & trade.

Are these the same as the ones at the larger home stores?

Honest answer: some of them buy from the same Melbourne studio we do. What's ours is the choosing — seven pieces out of hundreds — and the photography that shows you how each one actually reads in an Australian room. You're paying for the curated capsule and the finished look, not just the stems.

Can I order in bulk for an event or office?

Yes — drop us a line via the contact page with what you're after, the room context, and rough quantity. We can organise larger quantities, longer lead times where needed, and small trade discounts above five pieces.

Couldn't find it?

We're a small business. Just email us.

A real person replies within one business day. No bots, no contact-form black hole. We'd rather know.