Getting it to you, and back if you need.

Australia-wide — every state and territory, metro and regional. The mainland and Tasmania are all well covered by Australia Post.

We don't ship internationally at launch. If you're overseas and desperate, email us — occasionally we can work something out, but it won't be cheap and we'd rather be honest about that.

We dispatch within one business day. Orders placed before 11am on a business day usually go out that afternoon.

• East-coast metro: 2–5 business days.
• Perth: 3–7 business days.
• Regional and remote: 4–10 business days.

These are guides, not guarantees — Australia Post has busy weeks. You'll get tracking either way, so you can watch it travel.

Free shipping on orders over $149. Under that, a flat $19.99 anywhere in Australia — no surprise regional surcharges, no calculating by postcode at checkout. One flat number.

Every order is paper-wrapped and packed by hand into a sized box. No plastic clamshells, no styrofoam, no rattling around.

Every order includes Australia Post tracking. You'll get an email with the tracking number the moment your arrangement is packed, and another when it's out for delivery. If anything looks stuck, reply to that email and we'll chase it for you.

Carefully. Each arrangement is paper-wrapped, the vessel protected separately from the blooms, and the whole thing packed by hand into a box sized to fit it. No plastic clamshells, no styrofoam peanuts, minimal void fill. It should arrive looking exactly like the photos.

It shouldn't — but couriers handle a lot of boxes. If a stem has snapped or the glass is chipped, take a photo and email us within 14 days of delivery. We'll replace it or refund you in full, no quibbling and no need to send the damaged one back unless we ask.

Not quite right for the room? You have 30 days from delivery to decide. Change of mind is included, and we pay the return postage.

Email us with your order number and we'll send back a prepaid return label. Print it, tape it to the box, drop it at any Australia Post outlet — you're not out of pocket. The piece needs to come back in the condition it arrived, with its original vessel and packaging. Once it's with us in good order, we refund the product price to your original payment method.

Please don't return one that's been styled, dusted and photographed for the 'gram, then quietly sent back. We can tell, and it's not in the spirit of the thing.

If your question isn't answered here, just email us — a real person replies within one business day. We'd genuinely rather you asked.